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Title: The human factor as a mediator to the total quality in the tourism companies
Alternative title / Subtitle: the Impact of employees’ motivation to wuality improvements
Authors: Ακρίβος, Χρήστος Κ.
Ρεκλείτης, Παναγιώτης Δ.
Akrivos, Christos
Reklitis, Panagiotis
Contributors: Γιαννακόπουλος, Γεώργιος Α. (συντ.)
Σακκάς, Δαμιανός Π. (συντ.)
Item type: Conference publication
Conference Item Type: Full Paper
Keywords: Human Resource Management;Tourism industry;Total quality;Συνολική ποιότητα;Διαχείριση των ανθρώπινων πόρων;Employees motivation;Εργασιακό κίνητρο;Ξενοδοχεία;Hotels;Τουριστική βιομηχανία
Subjects: Entrepreneurship
Issue Date: 29-Apr-2015
Date of availability: 29-Apr-2015
Abstract: The paper examines the motivation methods used by the hospitality enterprises and how employees perceive quality in their every day operation experience. The aim of the study is to explore the implications of employees’ motivation and job satisfaction to the service quality and quality improvements. The contribution is to reveal the specific tools of motivation that work effectively in the hospitality industry.
Language: English
Citation: Trivellas, P., Gerogiannis, V. and Svarna, S. (2011). The human factor as a mediator to the total quality in the tourism companies: the Impact of employees’ motivation to wuality improvements. International Conference on Integrated Information (IC-ININFO 2011), Kos Island, Greece, 29 September - 3 Octomber 2011. pp. 360-362. Available from:
Conference: International Conference on Integrated Information (IC-ININFO 2011)
Access scheme: Publicly accessible
License: Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ηνωμένες Πολιτείες
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